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A system modelling approach to collaborative PSS design

Abstract : An adequate design of PSS-oriented business models (PSS BM) should illustrate the link between the strategic objectives of the stakeholders and the operational development of the o er. The literature on PSS explains the content of a business model mostly from the provider’s perspective with a clear operational positioning. This paper considers the strategic positioning of stakeholders in the early stage of the process of value co-creation. More precisely, this paper aims at providing a comprehensive conceptual model that integrates both strategic and operational perspectives of a business model, which is considered here as a system of value co-creation. A system modelling approach, by coupling two modelling methodologies, is proposed. Goal Modelling (GM) is used for the strategic perspective, and the Model-Based System Engineering (MBSE) for the operational one. GM allows modelling high-level objectives that stakeholders expect from a given system, Whereas MBSE supports formal modelling of the engineering process. Combining both modelling frameworks makes it possible to visualize the entire system from strategic and operational perspectives as a unique socio-technical system. The aim of this work is to support the value co-creation process in the early stages of PSS design through the visualization of its key elements (e.g., actors, goals, PSS o ers, activities, among others). The implementation of the modelling framework is illustrated through a real example of a french company with respect to the provision of safety clothing for its employees.
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https://hal.uca.fr/hal-02460207
Contributor : Christine Lambey-Checchin Connect in order to contact the contributor
Submitted on : Wednesday, January 29, 2020 - 10:02:11 PM
Last modification on : Saturday, November 6, 2021 - 3:13:19 AM

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Distributed under a Creative Commons Attribution - NonCommercial - NoDerivatives 4.0 International License

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Martha Orellano, Khaled Medini, Christine Lambey-Checchin, Gilles Neubert. A system modelling approach to collaborative PSS design. 11th CIRP Conference on Industrial Product-Service Systems, May 2019, Hong Kong, China. ⟨10.1016/j.procir.2019.03.089⟩. ⟨hal-02460207⟩

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